Return & Refund Policy

• We accept return/refund requests under the following conditions:

• The return/refund request is raised within 4 days from the date of delivery of the product to the customer.

• The product is unused, unwashed, and in its original packaging.

• Incase of "Open Box Delivery", a return/refund request must be raised within 24 hours of delivery.

• Return/Refund request that do not meet the above criteria will not be accepted.

• To process any return/refund, the following details are mandatory:

• Unboxing video of the product(clearly showing the package being opened and the content inside it).

• Product images highlighting the issue.

• Image of the package with shipping label completely visible.

• Failure to provide the required proof will result in rejection of the return/refund request.

• If you receive a damaged, defective, or incorrect product, you must raise a return/refund request within 24 hours of delivery.

• Requests raised beyond this timeframe will not be eligible for return/refund.

• The following items are not eligible for return/refund:

• Used or washed products.

• Products not in original packaging, without tags and without original bill.

• Items purchased during sale or promotional offers.

• Hygiene-sensitive products (where applicable).

• Once the returned product is received at our company's address, our team will inspect the product with all the details provided by the customer. If our team approves the return/refund request, the refund will be processed within 7–10 business days.

• For prepaid orders the refund amount will be credited to the original payment source.

• For cash on Delivery (COD) orders the customer will be required to share their valid bank account details on our e-mail for refund processing.

• We offer free standard shipping across India on all orders.

• However, additional charges may apply in the following cases:

• Remote or non-serviceable pin codes.

• Bulk business orders or high-volume orders.

• Products requiring special packaging or handling.

• In such cases shipping charges are non-refundable.

Orders can be cancelled only before dispatch. Once the order has been shipped, cancellation is not permitted.

• Blue Trove India LLP reserves the right to approve or reject return/refund requests after reviewing the provided details and product condition.

• Returns that do not comply with this policy will be declined at our discretion.